1. Payments
a) Initial deposit of $100 is due at the time of signing of this contract and the remaining balance is due 3 days before the event and is non-refundable.
b) The deposit is used to confirm and reserve the date and time for the event and is non-refundable.
c) $50 rush fee for orders less than 7 days notice and you will be required to pay in full at time of booking
d) Payments may be made by cash, EFTPOS, bank transfer, or Afterpay.
For bank transfers, please use the following account:
Arsh and Trina Limited: 06-0746-0707520-01, please include your surname as the payment reference.
2. Refunds
a) Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
b) Refunds on Bond: We will notify you once we’ve received and inspected your return and let you know if the bond refund was approved or not. If approved, you’ll be automatically refunded to your nominated bank account. Please remember it can take some time for your bank to process.
3. Cancellations
a) If an event is cancelled within 10 days of the event NO money will be returned and will be charged the full amount of the total. All cancellations must be made in writing via email to thedecorroom91@outlook.com
b) Exceptions: If the event is cancelled due to unforeseen circumstances beyond the client’s control (e.g., natural disaster, government mandate), a refund may be issued at our discretion.
4. Damage
a) The equipment and fixtures used as a part of the project setup remain the property of The Decor Room.
b) Client is responsible for any costs associated with repair and/or replacement of rental equipment and setup fixtures due to damage or loss during the client’s event. We will assess the damage upon return of the items and invoice the client for the cost of repair or replacement.
5. Liability
The Décor Room shall not be held liable for any injuries, losses, or damages arising before, during, or after the event, including but not limited to:
a) Injuries resulting from the backdrop, its components, or its installation
b) Damage to any property caused by the backdrop, its components, or its installation
c) Injuries, losses, or damages caused by any third-party present at the event
d) The client acknowledges and accepts full responsibility for the safety and supervision of all guests, attendees, and property throughout the duration of the event.
6. We offer free consultation to our clients to define all the specifications around their project. It is the responsibility of the client to ensure all the specifications are final prior to signing the contract. Any changes done to the project after the contract is signed might result in additional charges.
7. Client is responsible to provide access to the site of the event at least 90 mins prior to the start of the event. Additional time might be required for larger projects and will be discussed with the client in advance.
8. Staff will arrive onsite as specified by the client. We cannot be held responsible for delays (or incomplete décor) if not allowed a reasonable amount of time to complete décor services as described in this agreement.
9. We use only the highest quality products and make every possible effort to ensure that your decor will meet and exceed your expectations. However, due to the general nature of the balloons, we cannot guarantee the balloons will remain perfect and intact when used outdoors. Sunshine, wind and other atmospheric conditions dramatically affect balloon décor. For all outdoor events, classic balloon décor, deliveries, and balloon sculptures CANNOT be guaranteed to withstand inclement weather. Customers should have a secondary plan to include an indoor location for deliveries